Refund Policy

We want the refund process to be as clear and fair as the rest of your experience with us. This policy works together with the cancellation terms in our Terms & Conditions.

1. Full refunds

• You cancel a prepaid session at least 24 hours before it starts.
• Ann-Marie cancels the session and you prefer a refund to a new time.
• The session cannot take place because of a technical problem on the practice's side and a new time cannot be agreed.

2. When a refund is not given

• Cancellations made less than 24 hours before the session, and missed sessions, except in genuine emergencies at the practice's discretion.
• Sessions that have already taken place.

Instead of a refund, you are always welcome to move a prepaid session to a new date, as long as you give at least 24 hours' notice.

3. How to request a refund

Send a WhatsApp message to +599 416 7333 or email galemarieblades@gmail.com with your name and the date of the session.

4. Processing

Approved refunds are sent back to the original payment method within 10 business days. Any fees charged by your bank or payment provider may not be refundable.