Terms & Conditions

These terms explain how sessions with Rapha's Counseling Center work, so you know what to expect before you begin. By booking a session or using this website, you agree to them. If anything is unclear, please ask before your first session.

1. Our services

Rapha's Counseling Center offers online counseling, consultation, professional development, group sessions, and palliative care support, provided by Ann-Marie Blaise, M.Sc. Counselling Psychology. Sessions are held by secure video call unless we agree otherwise.

Counseling is a collaborative process. Ann-Marie will share her professional judgment and recommendations, but outcomes cannot be guaranteed, and progress depends in part on your own participation.

2. Not an emergency service

Counseling is not a crisis or emergency service, and messages are not monitored around the clock. If you or someone else is in immediate danger, or you are thinking about harming yourself, contact your local emergency number or go to the nearest hospital right away.

3. Booking and confirmation

• New clients begin with a 30-minute Consultation Session, so we can understand your needs and agree on the right service.
• A session is scheduled once you receive a confirmation by email or WhatsApp. Please check that the date, time, and time zone are correct.
• Session lengths are fixed as listed on the Services page. Sessions end at the scheduled time, even if they start late.

4. Fees and payment

Current fees are shared with you before your first paid session. Payment is due before the session begins unless we agree otherwise in writing. Fees may change from time to time, and you will be told of any change before it applies to you.

5. Cancellations, rescheduling, and missed sessions

• Please give at least 24 hours' notice to cancel or reschedule, by WhatsApp or email.
• Sessions cancelled with less than 24 hours' notice, or missed without notice, may be charged in full.
• If you are more than 15 minutes late without contacting us, the session may be treated as missed.
• Exceptions are made for genuine emergencies and illness at the practice's discretion.
• If Ann-Marie needs to cancel, you will be offered a new time or a full refund.

Refunds are covered in the Refund Policy.

6. Online sessions

• You are responsible for a stable internet connection, a working camera and microphone, and a private, quiet place for your session.
• If the connection drops, Ann-Marie will try to reconnect or call you. Time lost to a problem on the practice's side will be made up.
• Sessions may not be recorded by either party without the written agreement of both.

7. Confidentiality

What you share in counseling is kept confidential and handled as described in the Privacy Policy. The limits of confidentiality, such as a risk of serious harm to you or others, or the suspected abuse of a child or vulnerable person, are explained there and discussed with you at the start of counseling.

8. Minors

Clients under 18 need the consent of a parent or legal guardian before counseling begins. The guardian may be asked to attend part of the consultation.

9. Contact between sessions

WhatsApp and email are for scheduling and brief practical questions. Messages are answered as soon as reasonably possible, but are not a replacement for a session.

10. Ending counseling

You may end counseling at any time. Ann-Marie may also end or refer you to another professional if she believes a different service would better meet your needs, if fees remain unpaid, or if these terms are repeatedly not followed. Wherever possible this will be discussed with you first.

11. Website content

The information on this website is general and is not a substitute for professional advice about your own situation. The text, photographs, and logo belong to Rapha's Counseling Center and may not be copied without permission.

12. Changes to these terms

These terms may be updated from time to time. The latest version will always be on this page, with the date it was last updated.

13. Contact

Questions about these terms? Call or WhatsApp +599 416 7333 or email galemarieblades@gmail.com.